RMA Processing

RMA Instructions - Custom Orders

Overview

This guide is to assist in the standard steps required to return material back to TCI Precision Metals if there is a non-conforming part. Please follow the instructions below.  If you have questions, please contact your Inside Sales Representative.  Please note, all returns must be approved prior to returning parts and have an RMA number (Return Material Authorization) provided to you by your inside sales representative.

Initial Inquiry

Identify the non-conforming part and verify reason for return. Be ready to have any supporting data provided to your sales representative to initiate the return process. Any additional information such as how parts are being inspected will be useful.

RMA Documentation

Once you have submitted all the information, your Inside Sales Representative will fill out and submit an RMA form to management for approval. Management will help decide if parts are returnable for rework or credit. Once the RMA is approved, you will receive an RMA number (Return Material Authorization).

Shipping material back to TCI

  • RMA number should be written on the box
  • If your package contained different lot numbers, please ensure all lots are identified and kept separated.
  • If there are multiple line items, please ensure each separate size is packaged in different boxes
  • Make sure the box is securely sealed using durable packaging tape with packing to protect the items during transit.
  • Mislabeled or unlabeled RMAs may delay the receiving and crediting processes.
  • Parts received damaged due to poor packaging can effect the dollar amount to credit back.
  • Contact your Inside Sales Representative for the shipping method to return the items.

 

Package arriving to TCI and Finalizing return

When parts arrive to TCI they will be inspected to ensure that there are no damages other than the original ones reported and that the parts match what was requested to be returned. Discrepancies will cause delays in the resolution of the RMA return.

After parts are inspected the RMA will be approved for rework or submitted to the credit department to issue a credit to your account.