TCI’s mission is to provide high-quality precision raw material and additional added services, and delivered on time. One of our Core Values includes integrity and responsibility. We do our best, every day, to accommodate our customers’ needs and correct any situation that does not meet your expectations.
We warrant the products we manufacture to meet your engineering drawings. We do not warrant the products to be suitable for any particular purpose or application or for specifications that are not represented on your engineering drawings or manufacturing documents. There are no other warranties, expressed or implied.
Quote Time Frame
Unless otherwise specified on the quote, Quotes are valid for 30 days.
Material Pricing and Availability
Material supplied by TCI is subject to price and availability at time of order entry.
****Due to uncertainty surrounding Section 232, there has been considerable volatility with pricing and supply. All quotes are price in effect subject to change without notice and must be confirmed at time of order acceptance. All items are subject to prior sale.****
Delivery date is only an estimate based current capacity at the time of quote, receipt of PO and availability of material.
Freight Charges and Free On Board (FOB)
Unless otherwise specified, price includes freight.
All product is FOB from our facility in Gardena, CA. Shipping arrangements must be made at the time of order placement.
Cancellation of Orders
Orders placed with us may be canceled at any time, provided that the Customer is liable for costs incurred to the point of cancellation. These costs include, but are not limited to, all material purchased, processing costs incurred and any outside process costs incurred on the order prior to cancellation.
Unless otherwise specified, customer supplied material is subject to liability up to the lesser of two times our processing charges or the cost of
material supplied. Customer is responsible for all work completed on supplied non-conforming material. By placing your order, you
expressly agree to this limitation.
Lot Size/Quantity Price Breaks
Quoted price breaks represent manufacturing lot sizes; setup costs are amortized over the quoted quantities. When selecting an order quantity, note that you can specify split deliveries with up to 60 days elapsed time between the first and last delivery.
Order Push-Out (Postponement) / Pull-In
Orders may be pushed-out (postponed) or pulled in based on the following criteria:
Push Out – If no material has been ordered and/or no production has been started, an order may be pushed out up to 60 days upon request. Should material be pulled or ordered from a supplier, or any work has been completed, TCI will request a progress payment for the value of the aforementioned, should the postponement exceed 60 days. A maximum of 6 months will be allowed in this circumstance, and at that time parts, and all incurred costs will be invoiced, and order will be held in will-call.
Pull In – We will accommodate requests to expedite and/or pull in orders dependent upon scheduling and capacity constraints.
All orders are per quoted payment terms. Past due accounts may be turned over for collection and terms may revert to COD. Customer is responsible for all costs of collection, including reasonable attorney’s fees.
We will attempt to fulfill all orders to the exact quantity requested. Manufacturing processes often require setup parts and production yields may vary. Final shipment on an order quantity may vary by approximately +/-3%.
Should you have a problem with a product you receive, please call our customer service team for resolution. If a product is defective, and delivered within the last 30 days, we will issue a Return Material Authorization (RMA) number, evaluate the root cause and credit, rework or replace the defective product.
All Credit Card orders are subject to a 3.5% processing fee.