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Terms and Conditions

Customer Satisfaction

TCI’s mission is to provide high-quality precision raw material and additional added services, and delivered on time.  One of our Core Values includes integrity and responsibility. We do our best, every day, to accommodate our customers’ needs and correct any situation that does not meet your expectations. 

Warranty

We warrant the products we manufacture to meet your engineering drawings. We do not warrant the products to be suitable for any particular purpose or application or for specifications that are not represented on your engineering drawings or manufacturing documents. There are no other warranties, expressed or implied.

Custom Orders

Quote Time Frame

Unless otherwise specified on the quote, Quotes are valid for 30 days.

Material Pricing and Availability

Material supplied by TCI is subject to price and availability at time of order entry.

****Due to uncertainty surrounding Section 232, there has been considerable volatility with pricing and supply.  All quotes are price in effect subject to change without notice and must be confirmed at time of order acceptance. All items are subject to prior sale.****

Delivery

Delivery date is only an estimate based current capacity at the time of quote, receipt of PO and availability of material.

Freight Charges and Free On Board (FOB)

Unless otherwise specified, price includes freight.

All product is FOB from our facility in Gardena, CA. Shipping arrangements must be made at the time of order placement.

Customer-Supplied Material

Unless otherwise specified, customer supplied material is subject to liability up to the lesser of two times our processing charges or the cost of
material supplied.  Customer is responsible for all work completed on supplied non-conforming material.  By placing your order, you
expressly agree to this limitation.

Lot Size/Quantity Price Breaks

Quoted price breaks represent manufacturing lot sizes; setup costs are amortized over the quoted quantities. When selecting an order quantity, note that you can specify split deliveries with up to 60 days elapsed time between the first and last delivery.

Order Push-Out (Postponement) / Pull-In

Orders may be pushed-out (postponed) or pulled in based on the following criteria:
Push Out – If no material has been ordered and/or no production has been started, an order may be pushed out up to 60 days upon request. Should material be pulled or ordered from a supplier, or any work has been completed, TCI will request a progress payment for the value of the aforementioned, should the postponement exceed 60 days. A maximum of 6 months will be allowed in this circumstance, and at that time parts, and all incurred costs will be invoiced, and order will be held in will-call.
Pull In – We will accommodate requests to expedite and/or pull in orders dependent upon scheduling and capacity constraints.

Payment Terms

All orders are per quoted payment terms.  Past due accounts may be turned over for collection and terms may revert to COD. Customer is responsible for all costs of collection, including reasonable attorney’s fees.

Delivery Quantities

We will attempt to fulfill all orders to the exact quantity requested. Manufacturing processes often require setup parts and production yields may vary. Final shipment on an order quantity may vary by approximately +/-3%.

Tolerances

Unless otherwise specified, finish tolerance will be delivered equal to or better (smoother) than quoted.

Credit Cards

All Credit Card orders are subject to a 3.5% processing fee.

Cancellations

We understand that you may have to cancel an order. It happens. Should you need to cancel, please email us at sales@tciprecision.com or call us directly at 310.323.5613.

Custom Orders

Orders placed with us may be canceled at any time, provided that the Customer is liable for costs incurred to the point of cancellation. These costs include, but are not limited to, all material purchased, processing costs incurred and any outside process costs incurred on the order prior to cancellation.

Online orders

If your order hasn’t yet shipped, we can cancel the order, with a full refund. If your order has already shipped, please review our Returns Policy below

Returns

Custom Orders

Should you have a problem with a product you receive, please call our customer service team for resolution. If a product is defective, and delivered within the last 30 days, we will issue a Return Material Authorization (RMA) number, evaluate the root cause and credit, rework or replace the defective product.

Please refer to RMA Processing for instructions on requesting an RMA and how to package the return.  Orders returned damaged may not be credited in full.

Online Orders

Please contact us within 30 days of receipt of the order to request a Return Material Authorization (RMA) if you wish to return the material. RMAs are required for all returns. Our customer service team must be contacted within 30 days of receiving material at sales@tciprecision.com or 310.323.5613.

Precision Blanks

Precision Blanks can be returned within 30 days, if unopened and in original condition. Should parts be returned damaged, or scratched, or without the original test report, TCI will issue a restocking fee of 50%.

Drops

All sales are final for material in our drops store.

Incorrect or Damaged Materials

Our Returns Policy doesn’t apply to any orders that were delivered in a damaged or incorrect condition. If there was an error in product, quality or quantity please contact our customer service team at sales@tciprecision.com or 310.323.5613 for refund or replacement.

Return Process / Refunds

  • Email sales@tciprecision.com or call 310.323.5613
  • Provide your order number and reason for return. We will provide you with a Return Material Authorization (RMA) form to include in the package when you ship it back to us. The RMA will include the return address. Please write the RMA number on the outside of the package
  • Ship the item back via UPS, FedEx, USPS or other carrier to the return address listed on the RMA.
  • Provide us with the tracking number once the item has shipped. You may call or email sales@tciprecision.com
  • As soon as we receive the material back, the warehouse will inspect the return and an appropriate refund will be issued.
  • You will be refunded back to your original form of payment. Refunds are processed on the next business day following our re-stocking of your returned materials. Total processing days will vary based on days for shipping and re-stocking.

Revised: 7/16/2022

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