RMA Instructions - Custom Orders
This guide is to assist in the standard steps required to return material back to TCI Precision Metals if there is a non-conforming part. Please follow the instructions below. If you have questions, please contact your Inside Sales Representative. Please note, all returns must be approved prior to returning parts and have an RMA number (Return Material Authorization) provided to you by your inside sales representative.
Identify the non-conforming part and verify reason for return. Be ready to have any supporting data provided to your sales representative to initiate the return process. Any additional information such as how parts are being inspected will be useful.
Once you have submitted all the information, your Inside Sales Representative will fill out and submit an RMA form to management for approval. Management will help decide if parts are returnable for rework or credit. Once the RMA is approved, you will receive an RMA number (Return Material Authorization).
Shipping material back to TCI
Package arriving to TCI and Finalizing return
When parts arrive to TCI they will be inspected to ensure that there are no damages other than the original ones reported and that the parts match what was requested to be returned. Discrepancies will cause delays in the resolution of the RMA return.
After parts are inspected the RMA will be approved for rework or submitted to the credit department to issue a credit to your account.